Credits, plans and receipts
Everything in HoloTalk is paid for with credits.
On this page
How credits are charged
A live session is charged by the minute while captions run, at the rate of its attendee limit and the translated languages being read. The summary, follow-up answers, uploaded recordings and glossary documents cost credits too. Your account page lists every price under Credits, and during a session the console shows your Balance and the Current rate.
When credits run low
The console warns when your balance covers fewer than 10 minutes at the current rate. If it can no longer cover the next minute, the session pauses: press Buy credits, then Resume in the console.
Buying credits
On the pricing page, buy a credit pack, whose credits never expire, or choose a plan with a monthly allowance; unused monthly credits carry over for one month. Receipts are on your account page under Plan and payments, in Payments.
Cancelling a plan
On your account page, under Plan and payments, choose Manage plan. The plan ends at the end of the period already paid for and is not charged again.
Gift cards
On your account page, choose Redeem a gift code and enter the code.
Refunds
When and how payments are refunded is in the Terms of Service.